Characteristics of effective feedback17,23–24 | Practitioner views on patient experience surveys |
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Specific clear goals | Confusion over aims |
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Feedback has a clear purpose | Survey ‘feedback’ reflects competing agendas and purposes |
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Feedback is meaningful | Difficult to interpret. What do the results mean to me? |
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Low task complexity | Doctor–patient communication viewed as highly complex. Survey ‘feedback’ viewed as simplistic |
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Little threat to self | Perceived as threat to self |