1. Can you briefly tell me what the procedure is for communicating test results to patients? |
Prompts: | Do you know if it varies for different kinds of tests? |
2. How did you get the result of your test? |
Prompts: | Who told you and how? |
If referred elsewhere (for example, hospital) did you know how you would receive results? |
Did you receive results in the way you expected? |
3. What were the strengths and weaknesses of the system? |
Prompts: | Did you encounter any delay? |
Did you understand the implication of results? |
4. What are you preferred methods for communicating results? |
Prompts: | Via telephone (clinical/non-clinical staff) |
Face-to-face (clinical/non-clinical staff) |
Written word (for example, text, e-mail, letter) |
5. Which factors are important in deciding on your preferred method? |
Prompts: | Is the test for a new or ongoing condition? |
How familiar you are with the practice? |
Potential impact of the result? |
Accessibility of staff? |