PT  - JOURNAL ARTICLE
AU  - Fiona Sampson
AU  - Mark Pickin
AU  - Alicia O'Cathain
AU  - Stephen Goodall
AU  - Chris Salisbury
TI  - Impact of same-day appointments on patient satisfaction with general practice appointment systems
AID  - 10.3399/bjgp08X330780
DP  - 2008 Sep 01
TA  - British Journal of General Practice
PG  - 641--643
VI  - 58
IP  - 554
4099  - http://bjgp.org/content/58/554/641.short
4100  - http://bjgp.org/content/58/554/641.full
SO  - Br J Gen Pract2008 Sep 01; 58
AB  - Following recent concerns about patients' inability to book appointments in advance, this study examined the relationship between the proportion of GP appointments reserved for same-day booking, and patient satisfaction with appointment systems. In a survey of 12 825 patients in 47 practices, it was found that a 10% increase in the proportion of same-day appointments was associated with an 8% reduction in the proportion of patients satisfied. Practices should be wary of increasing the level of same-day appointments to meet access targets.