RT Journal Article SR Electronic T1 Books: The FRAYED Consultation Model for Doctors Dealing with Unreasonable Demands from Difficult Patients: A Communication Skills Guide for Stressed GPs on How to Survive Doctor–Patient Conflict JF British Journal of General Practice JO Br J Gen Pract FD British Journal of General Practice SP 624 OP 624 DO 10.3399/bjgp16X688237 VO 66 IS 653 A1 Shazia Khan YR 2016 UL http://bjgp.org/content/66/653/624.abstract AB