| ▸ C1 Communication | Maintaining a supportive care register of terminally ill patients, regular multidisciplinary team meetings, patient held records |
| ▸ C2 Coordination of care | Practice coordinator to ensure smooth running of palliative care procedures. Named GP and district nurse for each patient |
| ▸ C3 Control of symptoms | Holistic assessment of symptoms. Use of symptom assessment tools |
| ▸ C4 Continuity out of hours | Sending details for terminally ill patients to the out-of-hours provider. Leaving drugs in the home which can be anticipated as being needed (for example, diamorphine for a syringe driver) |
| ▸ C5 Continued learning | Audit of palliative care delivery, practice/patient-centred learning including significant event analysis |
| ▸ C6 Carer support | Identifying carers' needs. Keeping a carers' register. Offering practical, emotional, and bereavement support |
| ▸ C7 Care in the dying phase | Use of protocol or pathway to ensure good practice |