R:	hi there
P:	hi . got an appointment for: Robin Ritchie at twenty to two
R:	aha
P:	or twenty to three sorry
R:	what was your name [please
P:	[hhhh . Anne Alem
R:	hh hh
P:	ha [ha ha ha ha ha
R:	[ha ha ha ha. Right Anne
P:	memory's away and a'
(…)
R:	((to patient's small children)) hello girls
R:	have you been good girls for your mum?
(1)
P:	the three lassies? . no
(.)
R:	no?
P:	nah [they do nothing but fight
((continues))