Profiles of participating practices.
| Practice A | Practice B | Practice C | |
|---|---|---|---|
| Number of GPs | 4 | 7 | 7 |
| Number of receptionists | 7 | 8 | 8 |
| Number of patients per GPa | 1370 | 1430 | 1640 |
| Social demography | Semi-rural, deprived | Inner-city, deprived | Urban, middle-class |
| Receptionist training | 3 had attended specialist courses | All had attended specialist courses | In-house training only |
↵a Figures are rounded up or down to the nearest multiple of 10.