Front desk activities.
| n (%) | ||||
|---|---|---|---|---|
| Activity | Practice A | Practice B | Practice C | Total |
| Checking in for appointment | 31 (36.5) | 60 (48.4) | 58 (59.8) | 149 (48.7) |
| Making appointment | 15 (17.6) | 14 (11.3) | 13 (13.4) | 42 (13.7) |
| Collecting repeat prescription | 16 (18.8) | 35 (28.2) | 13 (13.4) | 64 (20.9) |
| Ordering repeat prescription | 14 (16.5) | 4 (3.2) | 1 (1.0) | 19 (6.2) |
| Prescription query | 7 (8.2) | 3 (2.4) | 2 (2.1) | 12 (3.9) |
| Other query | – | 4 (3.2) | 3 (3.1) | 7 (2.3) |
| Registration | 1 (1.2) | 1 (0.9) | 2 (2.1) | 4 (1.3) |
| Letters | – | 3 (2.4) | 1 (1.0) | 4 (1.3) |
| Organising a reminder | 1 (1.2) | – | – | 1 (0.3) |
| Dealing with test sample | – | – | 1 (1.0) | 1 (0.3) |
| Deliveries | – | – | 2 (2.1) | 2 (0.7) |
| Ordering a cab | – | – | 1 (1.0) | 1 (0.3) |