Variables (scored from videotapes) significantly associated with the mean item score of the MISS questionnaire (rated by patients after the consultation; each item scored 1–7)
| Predictor variablesa | Univariate beta coefficientb (95% CI) | P-value | Multivariate beta coefficient (95% CI) | P-value |
|---|---|---|---|---|
| Non-verbal | ||||
| Number of gestures (beginning consultation) | 0.11 (0.02 to 0.19) | 0.018 | 0.08 (0.001 to 0.15) | 0.046 |
| Degrees of lean towards the patient (beginning consultation) | 0.014 (−0.001 to 0.029) | 0.067 | 0.018 (0.002 to 0.03) | 0.025 |
| Verbal | ||||
| Back-channel prompts (beginning consultation) | 0.10 (−0.02 to 0.23) | 0.100 | 0.11 (0.02 to 0.2) | 0.020 |
| Infantilising (end consultation) | −0.39 (−0.67 to −0.11) | 0.009 | −0.31 (−0.86 to 0.25) | 0.044 |
| Social talk occurred during whole consultation | 0.20 (−0.04 to 0.44) | 0.092 | 0.29 (0.4 to 0.54) | 0.026 |
↵a Unless specified, predictor variables were those rated at the beginning of the consultation.
↵b Univariate analysis (n = 243) controlled for clustering by doctor. Multivariate analysis (n = 191) controlled for clustering by doctor, deprivation, type of problem, marital status, attitude to doctors, time on the history, and for all significant predictors listed. In this and subsequent tables the estimate of the beta coefficients from the model are quoted; the interpretation of these, taking the first line as the example are that for each gesture used the mean item score for satisfaction increases by 0.11 in univariate analysis and 0.08 in multivariate analysis. MISS = Medical Interview Satisfaction Scale.