GP1 | GP2 | GP3 | |
---|---|---|---|
Total number of receptionists (number of receptionists audiotaped in brackets) | 9 (9) | 9 (8) | 10 (10) |
Total number of patients | 5987 | 7691 | 10 943 |
Proportion of appointments booked over the phone | 96% | 92% | 91% |
Index of Multiple Deprivation (2015; in deciles, lower numbers indicate higher level of deprivation) | 7 | 3 | 4 |
Number of calls collected for this study | 613 | 582 | 1585 |
Number of calls selected for analysis (final number of calls reported in quantitative analysis) | 150 (149) | 150 (148) | 150 (150) |