Patient satisfaction survey results (N = 78)
| Survey question | n (%) |
|---|---|
| Sex | |
| Male | 24 (31) |
| Female | 54 (69) |
| Age, years | |
| <35 | 20 (26) |
| 35–49 | 34 (44) |
| ≥50 | 24 (31) |
| Are you happy to receive a text message from your GP? | |
| Yes | 77 (99) |
| No | 1 (1) |
| In your opinion, what is biggest advantage of getting a text message from your GP?a | |
| Fast test results | 23 (32) |
| Useful for patient appointment reminders | 9 (12) |
| No need to phone surgery | 9 (12) |
| Can use as a patient record | 8 (11) |
| No need to make practice visits | 7 (10) |
| Not always available to take phone calls | 7 (10) |
| Saves time | 6 (8) |
| A reminder that someone cares | 1 (1) |
| Saves GP time | 1 (1) |
| Reduces receptionist’s workload | 1 (1) |
| In your opinion, what is biggest disadvantage of getting a text message from your GP?b | |
| None | 42 (64) |
| Being unable to respond to web-generated text messages | 13 (20) |
| Confidentiality | 3 (4) |
| Unable to ask further questions | 2 (3) |
| Receiving text messages at inappropriate times | 2 (3) |
| Impersonal | 2 (3) |
| Distraction while driving | 1 (1) |
| Unclear information that requires further clarification | 1 (1) |