Table 2.

Emotional reasons for telephone contact and the result of the mixed horizontal analysis

QuotesSub-themeThemeScaled emotion, DOW score (n)
‘Symptoms are bothersome’BotheredEmotional responseMinimally worried DOW 1 (35)
‘I don’t think it is acute but it’s annoying.’
‘I’m concerned what the scar will look like.’ConcernedSlightly worried DOW 2 (41)
‘I’m concerned that it might get worse.’
‘I’m starting to get nervous about my neck.’InsecureWorried DOW 3 (42)
‘I’m starting to feel insecure about this.’
‘I’m just sitting here getting more and more upset.’Apprehensive
‘I don’t know if I should go to bed or take it more seriously?’Sensing urgencyVery worried DOW 4 (48)
I can’t wait until I get an appointment with my doctor.’
‘It is like my body is telling me to seek help.’Bodily sensation of unrest
‘Something feels very wrong.’
‘I do not know how to do it [provide wound care].’Helplessness
‘I don’t know what to do about it … I really need some advice.’
‘I’m afraid I have caused the death of my fetus.’Extremely worried DOW 5 (14)
‘I can’t bear it any more and I’m starting to panic.’Distressed