What do patients want from GP access
It is widely accepted, and perpetuated by the media, that patients are unhappy with access to general practice. This systematic review examines what patients actually want from their GP service. It found that patients want simple booking systems and choice of clinician, healthcare professional type, and consultation mode. They want a nearby practice, with clean waiting rooms, and also short waiting times, although not necessarily same-day appointments. These results are important for helping to shape GP services that work for patients.
