All patients |
Mean mutual understanding (range = −1–1) | 0.067 | 0.135 | 0.089 | (0.02) | 0.153 | (0.02) | 0.153 | (0.09) | 0.144 | (0.01) |
Mean patient's perception of quality of care (range = 1–10) | 8.68 | 8.53 | 8.69 | (0.01) | 8.92 | (0.39) | 8.76 | (0.08) | 8.67 | (0.14) |
Patient's satisfaction with the consultation (% yes) | 84 | 86 | 83 | (−1) | 85 | (−1) | 87 | (3) | 82 | (−4) |
Patient's feeling that consideration was shown (% yes) | 83 | 81 | 88 | (5) | 88 | (7) | 88 | (5) | 86 | (5) |
Western patients |
Mean mutual understanding (range = −1–1) | 0.145 | 0.159 | 0.149 | (0.004) | 0.186 | (0.03) | 0.177 | (0.03) | 0.238 | (0.08) |
Mean patient's perception of quality of care (range = 1–10) | 8.95 | 8.80 | 8.95 | (0.0) | 9.06 | (0.26) | 8.84 | (−0.11) | 9.04 | (0.24) |
Patient's satisfaction with the consultation (% yes) | 92 | 86 | 85 | (−7) | 88 | (2) | 86 | (−6) | 85 | (−1) |
Patient's feeling that consideration was shown (% yes) | 90 | 85 | 92 | (2) | 91 | (6) | 91 | (1) | 91 | (−1) |
Non-Western patients |
Mean mutual understanding (range = −1–1) | −0.074 | 0.085 | 0.028 | (0.10) | 0.097 | (0.01) | 0.127 | (0.20) | −0.060 | (−0.15) |
Mean patient's perception of quality of care (range = 1–10) | 8.16 | 8.02 | 8.38 | (0.22) | 8.69 | (0.67) | 8.61 | (0.45) | 7.87 | (−0.15) |
Patient's satisfaction with the consultation (% yes) | 70 | 86 | 80 | (10) | 78 | (−8) | 88 | (18) | 77 | (−9) |
Patient's feeling that consideration was shown (% yes) | 69 | 74 | 83 | (14) | 83 | (9) | 84 | (15) | 77 | (3) |