LEVELS OF INTERACTION | Recipient of communication | Subject of consultation | Agent in control |
INTERACTION BETWEEN PATIENTS | Newsletters Periodicals | Advocacy schemes | Hearing voices Newsletters Periodicals |
INTERACTION BETWEEN PATIENT AND PROFESSIONALS | Receiving care plansa | Agreeing care plans | Direct payments |
MANAGEMENT OF LOCAL SERVICES | Receiving information services | Patient councils Patient surveys ‘User-focused monitoring’ | Patient-run crisis houses Social firms |
PLANNING OF OVERALL SERVICES | Community care plans | Mental health taskforce membership Stakeholder Conferences Patients on local implementation teams | |