1. Social behaviour | 2. Agreement | 10. Asks questions — medical | 16. Others |
3. Paraphrase | 5. Showing concern | 11. Asks questions — social | |
4. Verbal attention | 6. Reassurance | 12. Gives info — medical | |
8. Giving direction | 7. Disagreement | 13. Gives info — social | |
9. Asking clarification | | 14. Counsels/directs — medial | |
| | 15. Counsels/directs — social | |