Management option received |
Patient receives telephone advice | 1247 (36.3) | 1757 (42.4) | 6.1 | 1.17 (1.10 to 1.24) | 29.2 | <0.001 |
Patient offered a treatment centre appointment | 304 (8.9) | 454 (11.0) | 2.1 | 1.24 (1.08 to 1.42) | 9.3 | 0.002 |
Patient receives a home visit | 1431 (41.7) | 1659 (40.1) | −1.6 | 0.96 (0.91 to 1.01) | 2.0 | 0.150 |
Patient cancels call | 68 (2.0) | 91 (2.2) | 0.2 | 1.11 (0.81 to 1.51) | 0.4 | 0.510 |
Patient referred direct to hospitala | 12 (0.3) | 46 (1.1) | 0.8 | 3.18 (1.69 to 5.99) | 14.3 | <0.001 |
Patient triaged, then passed to an in-hours serviceb | 371 (10.8) | 134 (3.2) | −7.6 | 0.30 (0.25 to 0.36) | 172.9 | <0.001 |
|
Post-consultation follow-up and/or recommendations |
Clinician organises patient admission to hospitalc | 385 (11.2) | 499 (12.1) | 0.8 | 1.07 (0.95 to 1.22) | 1.3 | 0.260 |
Patient died or death is expected | 123 (3.6) | 187 (4.5) | 0.9 | 1.26 (1.01 to 1.58) | 4.2 | 0.040 |
Patient may need/or have been re-visited by OOH clinician | 12 (0.3) | 77 (1.9) | 1.5 | 5.32 (2.90 to 9.76) | 36.9 | <0.001 |
OOH clinician issues a special message to in-hours team | 212 (6.2) | 126 (3.0) | −3.1 | 0.49 (0.40 to 0.61) | 43.2 | <0.001 |
Patient referred back to in-hours GP for follow-up | 73 (2.1) | 536 (12.9) | 10.8 | 6.09 (4.79 to 7.74) | 297.0 | <0.001 |
Patient definitively managed during the OOH consultation | 2628 (76.6) | 2716 (65.6) | −11.0 | 0.86 (0.83 to 0.88) | 108.6 | <0.001 |