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History
- Received November 1, 2008
- Revision received November 13, 2008
- Accepted November 13, 2008
- Published online February 1, 2009.
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© Donald M Berwick, 2009.
Author Information
- Donald M Berwick, KBE, MD, MPP, FRCP (London), FRCGP, FRCPS (Glasgow), President and CEO
- Institute for Healthcare Improvement, Cambridge, MA, US
- Address for correspondence Dr Donald Berwick, Institute for Healthcare Improvement, 20 University Road, 7th Floor, Cambridge, MA, 02138, US. E-mail: dberwick1{at}ihi.org