Safety/quality of care | Clinical responsibility |
| Knowing the patient |
| Training |
| Importance of seeing the patient |
| Concerns whether the patient is able to describe symptoms adequately |
| Concerns the doctor fails to ask something important |
| Confidentiality/misidentification |
| Appropriate use of telephone consulting |
| Perceived riskiness of telephone consulting |
| Fear of litigation |
| Safety netting |
| Continuity of care |
| Use of emergency face-to-face consulting as alternative to telephone consulting |
|
Access to care | Perception of telephone consulting as facilitator or barrier to access |
| Demographically disadvantaged |
| Demographically advantaged |
| Patient choice |
| Negotiation |
| Urban/rural differences |
|
Impact on workload | Views on overall impact on workload |
| Impact on patients' time |
|
Content of telephone consulting | Depth of enquiry |
| Length of consultation |
| Number of problems |
| Social speech/humour |
| Empathy/ reassurance |
| Control |
|
Technical/organisational issues | Organisation of telephone consulting |
| Physical barriers |
| Mobile phones |