Original Paper - Full-length version
Telephone consulting in primary care: a triangulated qualitative study of patients and providers
Brian McKinstry, Philip Watson, Hilary Pinnock, David Heaney and Aziz Sheikh
British Journal of General Practice 2009; 59 (563): e209-e218. DOI: https://doi.org/10.3399/bjgp09X420941
Brian McKinstry
MD, FRCPE, FRCGP
Roles: Reader in Primary Care Research
Philip Watson
PhD
Roles: Research Fellow
Hilary Pinnock
MD, FRCGP
Roles: Senior Research Fellow
David Heaney
MA
Roles: Senior Research Fellow
Aziz Sheikh
MD, FRCGP
Roles: Professor of Primary Care Research and Development
In this issue
Telephone consulting in primary care: a triangulated qualitative study of patients and providers
Brian McKinstry, Philip Watson, Hilary Pinnock, David Heaney, Aziz Sheikh
British Journal of General Practice 2009; 59 (563): e209-e218. DOI: 10.3399/bjgp09X420941
Jump to section
- Top
- Article
- Abstract
- INTRODUCTION
- METHOD
- RESULTS
- DISCUSSION
- Acknowledgments
- Appendix 1. Response rate and demographic characteristics of questionnaire responders.
- Appendix 2. Main uses of telephone consulting: percentage of GPs and nurses who say they use telephone consultations for various purposes.
- Appendix 3. Percentage of responders who thought that patients from different groups may be disadvantaged by telephone consulting.
- Appendix 4. Participants' views on suitability of conditions for telephone consulting.
- Appendix 5. Percentage of responders agreeing or strongly agreeing on factors related to phone consultation compared with face-to-face consultation.
- Appendix 6. Percentage of responders agreeing or strongly agreeing that patients may not understand or remember medical advice over the phone as much as face-to-face consultations.
- Appendix 7. Percentage of responders who were aware of available telephone interpretive services in their practices for hearing impaired patients and those who do not speak English.
- Notes
- REFERENCES
- Figures & Data
- Info
- eLetters
Keywords
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