A CS-SRM theory-based content analysis of people's initial presentations to NHS 24. NHS 24 was the setting for the research.
How this fits in
How people present symptoms to health services is likely to influence the care they subsequently receive. The extent to which people reveal the components of illness representations within their initial presentations to health services has not previously been explored. The results of this study suggest that most people offer identity of the problem plus at least one additional component of illness representation. Clinicians may need to prompt for the remaining components to achieve a comprehensive understanding of patients' representations of illness.