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Intended for Healthcare Professionals
British Journal of General Practice

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Original Papers

How people present symptoms to health services: a theory-based content analysis

Barbara Farquharson, Marie Johnston and Carol Bugge
British Journal of General Practice 2011; 61 (585): 267-273. DOI: https://doi.org/10.3399/bjgp11X567090
Barbara Farquharson
BSc, MSc, PhD, RGN
Roles: research fellow, school of psychology
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Marie Johnston
BSc, PhD, DipClinPsych
Roles: professor emeritus
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Carol Bugge
MSc, PhD, BN, AdvDipChild Dev, RN, RSCN
Roles: senior lecturer
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Article Figures & Data

Figures

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    Figure 1

    DEPCAT classification of participants: higher DEPCAT scores represent postcode sectors with higher deprivation.

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    Figure 2

    Outcome of participants' calls.

Tables

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    Table 1

    Inter-rater reliability.

    Number of units codedKrippendorff's α95% CI
    Identity1090.8650.770 to 0.962
    Timeline1090.8650.730 to 0.973
    Cause1090.6960.392 to 0.924
    Consequences1090.7910.478 to 1.000
    Cure/control1090.8400.707 to 0.946
    Coherence1090.5930.186 to 0.919
    Emotion1091.0000.000 to 1.000
    Other1090.8090.555 to 1.000
    • View popup
    Table 2

    Comparison of participants and non-participants.

    Participants, n = 59Non-participants, n = 256
    Mean (SD)Mean (SD)Difference, 95% CIP-value
    Age, years50.54 (17.00)54.74 (21.05)−0.91 to 9.30ns
    Number of previous calls4.00 (5.12)7.84 (51.20)−9.30 to 16.99ns
    n (%)n (%)df
    Male, n22 (37)102 (40)1ns
    Documented history of CHD, n11 (18)47 (19)1ns
    Emergency response, n21 (36)88 (34)1ns
    Caller involved, n16 (27)161 (63)1<0.001
    Fdf
    DEPCAT score2.97863060.008a
    • CHD = coronary heart disease. DEPCAT = deprivation category. df = degrees of freedom. ns = not significant.

    • SD = standard deviation.

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    Table 3

    Number of meaning units and individuals referring to components of illness representation.

    Units coded, n = 230Indivduals, n = 59
    n%n%
    Identity1315659100
    Timeline48212644
    Cause104915
    Consequences94814
    Cure/control46202237
    Coherence1361119
    Emotion83610
    • View popup
    Table 4

    Prevalence (%) of components of illness representation. Comparison with Lau et al (1989).4

    Lau et al (1989)4Current study
    Identity96100
    Timeline4944
    Cause2815
    Consequences3314
    Cure control3237
    CoherenceNot investigated19
    EmotionNot investigated10
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British Journal of General Practice: 61 (585)
British Journal of General Practice
Vol. 61, Issue 585
April 2011
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How people present symptoms to health services: a theory-based content analysis
Barbara Farquharson, Marie Johnston, Carol Bugge
British Journal of General Practice 2011; 61 (585): 267-273. DOI: 10.3399/bjgp11X567090

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How people present symptoms to health services: a theory-based content analysis
Barbara Farquharson, Marie Johnston, Carol Bugge
British Journal of General Practice 2011; 61 (585): 267-273. DOI: 10.3399/bjgp11X567090
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Keywords

  • consultation
  • symptoms
  • telephone triage

More in this TOC Section

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