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Slaying the dragon myth: an ethnographic study of receptionists in UK general practice
Jonathan Hammond, Katja Gravenhorst, Emma Funnell, Susan Beatty, Derek Hibbert, Jonathan Lamb, Heather Burroughs, Marija Kovandžić, Mark Gabbay, Christopher Dowrick, Linda Gask, Waquas Waheed and Carolyn A Chew-Graham
British Journal of General Practice 2013; 63 (608): e177-e184. DOI: https://doi.org/10.3399/bjgp13X664225