Telephone triage systems in UK general practice: analysis of consultation duration during the index day in a pragmatic randomised controlled trial

↵a Clinician form data included only if dated within 7 days of the index day (usual care) or on the index day (GP triage/ nurse triage).

↵b Includes 98 clinician forms recorded as ‘patient did not attend’, but did include duration data.

↵c A triage contact is defined as a GP telephone contact on the index date, or a nurse telephone or GP telephone contact on the index date. A first management contact in usual care is defined as any contact within 7 days of the index date.

↵d Durations of face-to-face consultations recorded by form completion or electronically from practice computer system.

↵e Patients who did not attend any within practice contacts on the index day, or who were first managed outside the practice, were excluded.

↵f Rounding up discrepancy.