• How likely are you to recommend our GP surgery to friends and family? | Extremely likely/Likely/Neither likely nor unlikely/Unlikely/Extremely unlikely /Don’t know |
• How easy is it to get through on the telephone to this practice? | Very easy/Fairly easy/Not very easy/Not at all easy/Haven’t tried or Don’t know |
• How easy is it to get an appointment for a time that suits you? | Very easy/Fairly easy/Not very easy/Not at all easy/Haven’t tried or Don’t know |
• How helpful do you find the receptionists at this GP surgery or health centre? | Very helpful/Fairly helpful/Not very helpful/Not at all helpful/Don’t know |
• Overall, how satisfied are you with the care you get at this GP surgery or health centre? | Very satisfied/Fairly satisfied/Neither satisfied nor dissatisfied/Fairly dissatisfied/Very dissatisfied |
• Have you had an appointment with a health professional at the practice today? | Yes/No |
• If ‘Yes’: Which of the following health professionals did you see? | Doctor/Nurse/Healthcare assistant or phlebotomist (for a blood test)/Practice counsellor/Other health professional |
• Which doctor or nurse did you see today? | List (and photographs) of individual staff at the practice plus: Another doctor/Another nurse/Don’t know |
• Do you have confidence and trust in the doctor or nurse you saw today? | Yes, definitely/Yes, to some extent/No, not at all/Don’t know or Can’t say |
• How good was the health professional at each of the following …
Giving you enough time Listening to you Treating you with care and concern Taking your problems seriously
| Very good/Good/Neither good nor poor/Poor/Very poor/Doesn’t apply |
Up to two items (with relevant response options) on topics selected by the practice team were included after the clinician communication skills items, or (for patients who had not consulted a health professional) after the overall experience item. |
• Are you …? | The patient/Parent or guardian of the patient/Spouse or partner of the patient/Another relative or friend of the patient/Other |
• Are you/Is the patient …? | Male/Female |
• How old are you/is the patient? | <18/18–25 years/26–45 years/46–65 years/>65 years |
• What is your/the patient’s ethnic group? | White/Mixed/Asian or Asian British/Black or black British/Chinese or Other |
• If you would like to leave any further comments, please type below | Space for free-text comments |