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Research

Managing barriers to empathy in the clinical encounter: a qualitative interview study with GPs

Frans AWM Derksen, Tim C olde Hartman, Jozien M Bensing and Antoine LM Lagro-Janssen
British Journal of General Practice 2016; 66 (653): e887-e895. DOI: https://doi.org/10.3399/bjgp16X687565
Frans AWM Derksen
Department of Primary and Community Care, Gender and Women’s Health, Radboudumc, Nijmegen, the Netherlands.
Roles: GP
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Tim C olde Hartman
Department of Primary and Community Care, Radboudumc, Nijmegen, the Netherlands.
Roles: GP
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Jozien M Bensing
Department of Psychology, Faculty of Social and Behavioural Sciences, Utrecht University, NIVEL, Netherlands Institute for Health Services Research, the Netherlands.
Roles: Professor
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Antoine LM Lagro-Janssen
Department of Primary and Community Care, Gender and Women’s Health, Radboudumc, Nijmegen, the Netherlands.
Roles: GP
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Article Information

vol. 66 no. 653 e887-e895
DOI 
https://doi.org/10.3399/bjgp16X687565
PubMed 
27884917

Published By 
Royal College of General Practitioners
Print ISSN 
0960-1643
Online ISSN 
1478-5242
History 
  • Received April 3, 2016
  • Revision requested June 20, 2016
  • Accepted July 8, 2016
  • Published online November 24, 2016.

Article Versions

  • Previous version (October 10, 2016 - 16:05).
  • You are viewing the most recent version of this article.
Copyright & Usage 
© British Journal of General Practice 2016

Author Information

  1. Frans AWM Derksen, GP
  1. Department of Primary and Community Care, Gender and Women’s Health, Radboudumc, Nijmegen, the Netherlands.
  1. Tim C olde Hartman, MD, GP
  1. Department of Primary and Community Care, Radboudumc, Nijmegen, the Netherlands.
  1. Jozien M Bensing, PhD, Professor
  1. Department of Psychology, Faculty of Social and Behavioural Sciences, Utrecht University, NIVEL, Netherlands Institute for Health Services Research, the Netherlands.
  1. Antoine LM Lagro-Janssen, MD, PhD, GP
  1. Department of Primary and Community Care, Gender and Women’s Health, Radboudumc, Nijmegen, the Netherlands.
  1. Address for correspondence
    Frans Derksen, Department of Primary and Community Care, Gender and Women’s Health, Radboudumc, PO Box 9101, 6500 HB Nijmegen, the Netherlands. E-mail: Frans.Derksen{at}radboudumc.nl
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British Journal of General Practice: 66 (653)
British Journal of General Practice
Vol. 66, Issue 653
December 2016
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Managing barriers to empathy in the clinical encounter: a qualitative interview study with GPs
Frans AWM Derksen, Tim C olde Hartman, Jozien M Bensing, Antoine LM Lagro-Janssen
British Journal of General Practice 2016; 66 (653): e887-e895. DOI: 10.3399/bjgp16X687565

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Managing barriers to empathy in the clinical encounter: a qualitative interview study with GPs
Frans AWM Derksen, Tim C olde Hartman, Jozien M Bensing, Antoine LM Lagro-Janssen
British Journal of General Practice 2016; 66 (653): e887-e895. DOI: 10.3399/bjgp16X687565
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    • Abstract
    • INTRODUCTION
    • METHOD
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    • DISCUSSION
    • Acknowledgments
    • Appendix 1. Interview guidelines
    • Notes
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Keywords

  • empathic behaviour
  • empathy
  • patient-centred care
  • primary health care
  • protocol-driven care
  • shared responsibility

More in this TOC Section

  • Diagnostic delays for breathlessness: a qualitative study in primary care to understand current care and inform future pathways
  • Physical activity for chronic back pain: qualitative interviews among patients and GPs
  • OpenSAFELY NHS Service Restoration Observatory 2: changes in primary care activity across six clinical areas during the COVID-19 pandemic
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Print ISSN: 0960-1643
Online ISSN: 1478-5242