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Research

Managing barriers to empathy in the clinical encounter: a qualitative interview study with GPs

Frans AWM Derksen, Tim C olde Hartman, Jozien M Bensing and Antoine LM Lagro-Janssen
British Journal of General Practice 2016; 66 (653): e887-e895. DOI: https://doi.org/10.3399/bjgp16X687565
Frans AWM Derksen
Department of Primary and Community Care, Gender and Women’s Health, Radboudumc, Nijmegen, the Netherlands.
Roles: GP
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Tim C olde Hartman
Department of Primary and Community Care, Radboudumc, Nijmegen, the Netherlands.
Roles: GP
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Jozien M Bensing
Department of Psychology, Faculty of Social and Behavioural Sciences, Utrecht University, NIVEL, Netherlands Institute for Health Services Research, the Netherlands.
Roles: Professor
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Antoine LM Lagro-Janssen
Department of Primary and Community Care, Gender and Women’s Health, Radboudumc, Nijmegen, the Netherlands.
Roles: GP
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    Participants flowchart.

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    Table 1.

    Characteristics of the participating GPs

    Characteristics of the 31a participating GPsN (%)
    Sex
      Male14 (45)
      Female17 (55)
    Age, years
      <4513 (42)
      45–5510 (32)
      >558 (26)
    Practice type
      Sole8 (26)
      Two partners (duo)14 (45)
      Group9 (29)
    Urbanisation
      Rural area12 (39)
      Urban area19 (61)
    Mean experience as GP, years (range)16 (2–33)
    • ↵a Thirty-one GPs participated but, because one recording failed, the study was based on 30 interviews.

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British Journal of General Practice: 66 (653)
British Journal of General Practice
Vol. 66, Issue 653
December 2016
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Managing barriers to empathy in the clinical encounter: a qualitative interview study with GPs
Frans AWM Derksen, Tim C olde Hartman, Jozien M Bensing, Antoine LM Lagro-Janssen
British Journal of General Practice 2016; 66 (653): e887-e895. DOI: 10.3399/bjgp16X687565

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Managing barriers to empathy in the clinical encounter: a qualitative interview study with GPs
Frans AWM Derksen, Tim C olde Hartman, Jozien M Bensing, Antoine LM Lagro-Janssen
British Journal of General Practice 2016; 66 (653): e887-e895. DOI: 10.3399/bjgp16X687565
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    • Abstract
    • INTRODUCTION
    • METHOD
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Keywords

  • empathic behaviour
  • empathy
  • patient-centred care
  • primary health care
  • protocol-driven care
  • shared responsibility

More in this TOC Section

  • Diagnostic delays for breathlessness: a qualitative study in primary care to understand current care and inform future pathways
  • Physical activity for chronic back pain: qualitative interviews among patients and GPs
  • OpenSAFELY NHS Service Restoration Observatory 2: changes in primary care activity across six clinical areas during the COVID-19 pandemic
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