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Debate & Analysis

The future role of receptionists in primary care

Ian Litchfield, Nicola Gale, Michael Burrows and Sheila Greenfield
British Journal of General Practice 2017; 67 (664): 523-524. DOI: https://doi.org/10.3399/bjgp17X693401
Ian Litchfield
Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Birmingham.
Roles: Research Fellow
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Nicola Gale
Health Services Management Centre, School of Social Policy, University of Birmingham, Birmingham.
Roles: Senior Lecturer
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Michael Burrows
Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Birmingham.
Roles: PhD Student
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Sheila Greenfield
Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Birmingham.
Roles: Professor of Medical Sociology
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Article Information

vol. 67 no. 664 523-524
DOI 
https://doi.org/10.3399/bjgp17X693401
PubMed 
29074695

Published By 
Royal College of General Practitioners
Print ISSN 
0960-1643
Online ISSN 
1478-5242
History 
  • Published online October 26, 2017.

Copyright & Usage 
© British Journal of General Practice 2017

Author Information

  1. Ian Litchfield, Research Fellow
  1. Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Birmingham.
  1. Nicola Gale, Senior Lecturer
  1. Health Services Management Centre, School of Social Policy, University of Birmingham, Birmingham.
  1. Michael Burrows, PhD Student
  1. Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Birmingham.
  1. Sheila Greenfield, Professor of Medical Sociology
  1. Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Birmingham.
  1. ADDRESS FOR CORRESPONDENCE Ian Litchfield
    Institute of Applied Health Research, College of Medical and Dental Sciences, University of Birmingham, Edgbaston, Birmingham B15 2TT, UK. E-mail: i.litchfield{at}bham.ac.uk
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British Journal of General Practice: 67 (664)
British Journal of General Practice
Vol. 67, Issue 664
November 2017
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The future role of receptionists in primary care
Ian Litchfield, Nicola Gale, Michael Burrows, Sheila Greenfield
British Journal of General Practice 2017; 67 (664): 523-524. DOI: 10.3399/bjgp17X693401

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The future role of receptionists in primary care
Ian Litchfield, Nicola Gale, Michael Burrows, Sheila Greenfield
British Journal of General Practice 2017; 67 (664): 523-524. DOI: 10.3399/bjgp17X693401
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    • INTRODUCTION
    • CLINICAL ROLE OF RECEPTIONISTS
    • THE FUTURE ROLE OF RECEPTIONISTS
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More in this TOC Section

  • SAFER diagnosis: a teaching system to help reduce diagnostic errors in primary care
  • An Australian reflects on the Collings report 70 years on
  • Emergencies in general practice: could checklists support teams in stressful situations?
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Print ISSN: 0960-1643
Online ISSN: 1478-5242