Studies identified
From 2603 records, 31 studies met the inclusion criteria (Figure 1; Table 1). Six studies presented data relevant to disclosure solely in a primary care setting, three in oncology, three in military medical settings, and one each in mental health and a home care setting. Eleven studies did not state or did not specify a precise healthcare setting but instead presented data from generic health settings, and six presented data from a variety of settings. In total, 2442 participants were included across the 31 studies identified for review.
Table 1. Characteristics of studies included in the review (presented in chronological order)
Data synthesis
The barriers and facilitators identified are presented in four overarching themes (Box 1).
Box 1. Facilitators and barriers to sexual orientation disclosure in health care
| Facilitators | References | Barriers | References |
|---|
| Moment of disclosure | | Moment of disclosure | |
|
|
|
| Communication skills of healthcare professional | | Communication skills of healthcare professional | |
| Response to a direct question | 21,23,26–28,31,33,34,36,37,39,41,44,45 | Response to a direct question | 25,27,30,41 |
| Inclusive language | 30,34,36,40,41 | Heteronormative language | 26,34 |
| Open body language | 23,34,36,41–43 | Closed body language | 41 |
| | No opportunity in conversation | 33,37 |
| Relevant to care | 20–30 | Irrelevant to care | 21,23–25,27–29,31–39 |
| Written disclosure | 22,35,39,41,42,46 | Written disclosure | 26,36 |
| Confronting heteronormative assumptions | 21,27,29–31,33,40,47 | Conforming to heteronormative assumptions | 21,26,45,46 |
|
|
|
| Perceived outcome of disclosure | | Perceived outcome of disclosure | |
|
|
|
| Patient–provider confidentiality | 22 | Breach of confidentiality | 20,24,29,34,37,39,43,46,47,49 |
| Documented on medical record | 24 | Documented on medical record | 24,25,28,29,46 |
| Good/open healthcare professional response | 32 | Poor healthcare professional response | 23,24,29,30,37–41,43,46,48,49 |
| | Embarrassment | 31,33,37,39,46 |
| | Discrimination | |
| | Poorer care | 23,26–29,32,40,43,45,47,48 |
| | Loss/impact on job | 25,43 |
| | Loss of benefits | 25,28 |
| | Criminalisation | 43,49 |
|
|
|
| Healthcare professional factors | | Healthcare professional factors | |
|
|
|
| Perceived accepting of LGBT | 32,34,39,40,43,46 | Perceived non-accepting of LGBT | 32,37,38,48 |
| Long relationship with patient | 23,39,47 | Long relationship with patient | 34 |
| Short relationship with patient | 39 | Short relationship with patient | 46 |
| Gender | 36,38,39 | Ill-informed of LGBT issues | 20,31,36,46,48 |
| LGBT | 20,25,32,38,41,46,48 | | |
|
|
|
| Environmental factors | | Environmental factors | |
|
|
|
| Location/setting | 35 | Location/setting | 32,35,38,39,44 |
| Accepting visual cues | 23,26,39,41,42,48,50 | Religious icons | 23 |
| Supportive community | 32,41 | Unsupportive community | 43,49 |
The moment of disclosure
Twenty studies commented on patients’ beliefs of the relevance of SO to health care as both a barrier and facilitator to disclosure; people who thought it was relevant were more likely to disclose,20–30 whereas those who thought it was irrelevant were less likely to reveal their identity.21,23–25,27–29,31–39 One participant felt the need to disclose to enable their healthcare professional to provide ‘more focused advice’ 24 and another thought their ‘gayness to be highly relevant to [their] health needs’.21 Others asked ‘what’s [my SO] got to do with, you know, my toe hurting?’ 28 and felt ‘ [SO] would only be important if a problem was discovered’.36
Communication factors, such as using inclusive language30,34,36,39–41 and open, welcoming body language,23,34,36,41–43 were seen as facilitators to disclosure whereas the opposites — closed-off or unfriendly body language41 and heteronormative language,26,34 such as using a male pronoun to identify a female patient’s partner, and vice versa — were viewed as barriers. There were mixed opinions on the merits of using direct questions to explore a patient’s SO. The majority of participants appreciated being asked and felt this was a good way to facilitate open communication between patient and provider,21,23,26–28,31,33,34,36,37,39,41,44,45 but a small number did not agree.25,27,30,41 There were similarly mixed views of the benefits of patient registration forms to document SO. Some described their delight at finding a registration form that included their SO as an option,35 whereas many felt their SO was not accommodated by the options presented.26,36 Most described these types of written disclosure as a facilitator to disclosure,22,35,39,41,42,46 but only if they were adapted to be more inclusive and depict a broad spectrum of SOs.22
The final barrier at the moment of disclosure was the patient’s response to heteronormative assumptions. This was most commonly identified in the context of contraception and sexual health, with the giving of only heterosexually appropriate advice.27,30,31,45
Perceived outcome of disclosure
Fear of discrimination, including receiving poor or unequal care,23,26–29,32,40,43,45,47,48 having a negative impact on their career25,43 or benefits,25,28 as well as criminalisation,43,49 were all cited as reasons not to disclose. In addition, many participants were hesitant to disclose for fear of a negative personal reaction from their healthcare professional,23,24,29,30,37–41,43,46,48,49 or feeling embarrassment or humiliation after disclosure.31,33,37,39,46 Many participants cited concerns of breaches in patient–provider confidentiality20,24,29,34,37,39,43,46,47,49 that would lead to non-clinical staff,47 their family and friends,34 or the wider community43,49 discovering their SO as reasons not to disclose. Similarly, documentation of SO in medical records was seen as a barrier to disclosure.24,25,28,29,46
Healthcare professional factors
The majority of patients were more likely to disclose to a healthcare professional with whom they had a long relationship.23,39,47 Seven studies reported an increased likelihood of disclosure if the healthcare professional was themselves a member of the LGBT community.20,25,32,38,41,46,48 Although having a heterosexual healthcare professional was not seen as a particular barrier to disclosure, a healthcare professional being perceived as accepting of the LGBT community, or of their patient being LGBT, was a significant facilitator.32,34,39,40,43,46
Environmental factors
Some participants preferred to disclose their SO in sexual health clinics rather than to their primary care provider.33 On the other hand, military44 and religious-affiliated32 settings were seen as impeding disclosure, as was care conducted in a group treatment setting.39 Most notably, seven studies commented on visual clues in the healthcare setting that facilitated disclosure.23,26,39,41,42,48,50 These included seeing leaflets, stickers, and posters that were deemed LGBT friendly, such as the Human Rights Campaign logo or a rainbow sign.41,42,48 Religious symbols or icons displayed in the healthcare professional setting were barriers.23