Clinical problems | |
Quality of care (clinical standards of health care and behaviour) |
|
Safety (errors and clinician competency) |
|
Management problems | |
Environment (facilities, clinical equipment, staffing levels) |
|
Institutional process (waiting times, accessing care) |
|
Fees |
|
Relationship problems | |
Listening |
|
Communication |
|
Respect and patient rights |
|