Research
GPs’ and practice staff’s views of a telephone first approach to demand management: a qualitative study in primary care
Jennifer Newbould, Josephine Exley, Sarah Ball, Jennie Corbett, Emma Pitchforth and Martin Roland
British Journal of General Practice 2019; 69 (682): e321-e328. DOI: https://doi.org/10.3399/bjgp19X702401
Jennifer Newbould
Cambridge Centre for Health Services Research, RAND Europe, Cambridge.
PhDRoles: Research leader
Josephine Exley
Cambridge Centre for Health Services Research, RAND Europe, Cambridge.
MScRoles: Senior analyst
Sarah Ball
Cambridge Centre for Health Services Research, RAND Europe, Cambridge.
PhDRoles: Senior analyst
Jennie Corbett
Cambridge Centre for Health Services Research, RAND Europe, Cambridge.
MScRoles: Analyst
Emma Pitchforth
Primary Care Group, University of Exeter Medical School, Exeter.
PhDRoles: Senior lecturer and senior research fellow in primary care
Martin Roland
Cambridge Centre for Health Services Research, Institute of Public Health, University of Cambridge, Cambridge.
DMRoles: Emeritus professor of health services research
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GPs’ and practice staff’s views of a telephone first approach to demand management: a qualitative study in primary care
Jennifer Newbould, Josephine Exley, Sarah Ball, Jennie Corbett, Emma Pitchforth, Martin Roland
British Journal of General Practice 2019; 69 (682): e321-e328. DOI: 10.3399/bjgp19X702401
GPs’ and practice staff’s views of a telephone first approach to demand management: a qualitative study in primary care
Jennifer Newbould, Josephine Exley, Sarah Ball, Jennie Corbett, Emma Pitchforth, Martin Roland
British Journal of General Practice 2019; 69 (682): e321-e328. DOI: 10.3399/bjgp19X702401
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