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- Page navigation anchor for Our recent experience with askmyGPOur recent experience with askmyGPWe welcome studies looking at the upsides and downsides of tools enabling patients to request help from their GPs online. These can make a major difference to the challenges faced by GPs and we will continue to make our data available to researchers who wish to test those benefits. Further work is particularly important given the NHS England initiative to roll out online tools to more practices.We think it would be helpful to report some of our more recent experience since the data used in the study was collected in 2016.The study reported over 5,000 uses of the online platform in a 3 month period, with the majority of uses in a single practice.The platform is now used 15,000 times every week by a more diverse range of practices with the largest practice accounting for about 12% of the total. The proportion of requests coming from patients over 65 ranges from about 6% to 47%, broadly reflecting different population demographics. The platform now also allows practices to manage all their incoming requests using the tool including phone calls (which typically account for 40% of incoming demand).We continue to observe that the pattern of demand peaks in the mornings and on Mondays. We now have sufficient data to be confident that the overall level of demand does not show notable increases, despite practices typically responding to more than 50% of...Show MoreCompeting Interests: I am the chief analyst for GP Access who offer askmyGP, the online tool surveyed in the article