Preparation for clinical GP work
Interviews with new GPs indicated that their main focus was on learning how to be GPs. However, many reported that working in hospital-based specialties did little to prepare them for GP work. Many described being excluded from training opportunities provided for specialty trainees working alongside them in hospitals, and perceived hospital posts as mostly ‘service provision’ with limited useful learning opportunities. Describing their essential roles as ‘triage monkeys’ or ‘rota pluggers’, they described feelings of being unrecognised and undervalued:
‘I learnt more about being a GP in my GP rotations than I did in the hospital. In the hospital … I wasn’t necessarily absorbing what would be beneficial for me or my patients in primary care.’
(F5I.F)
‘I just wish the secondary care stuff was more … could be more tailored to GP, to actually what we’re going to be doing rather than just because we are very much rota pluggers as GP trainees and that hospital would absolutely keel over if it didn’t have GP trainees.’
(ST3F.F)
‘In terms of the things that I felt that were most useful, the outpatient-based rotations, like outpatient psychiatry I thought was very useful, those type of things really.’
(F5K.M)
In contrast, general practice training posts were seen as ‘world-class training’, built around one-to-one supervision by a GP trainer; regular, self-directed teaching; guidance before exams; and close clinical support:
‘I think the GP jobs are brilliant because … I have some sessions where I videotape my surgeries to help me get assessments, I have some sessions that are shared where myself and one of the other GPs … learn who would do what differently and why.’
(ST3F.F)
‘We’d have had a one-to-one … time together, every week, where she would just teach me stuff basically, in a tutorial fashion.’
(F5H.M)
Hospital duties often prevented doctors from attending GP-focused weekly training events where discussion of selected topics could close learning gaps but doctors could feel short-changed by an overemphasis on self-directed learning:
‘They’re good at picking the stuff that we struggle with and because they know where our curriculum gaps tend to be … like genetics and community orientation are quite hard to get sometimes.’
(ST3F.F)
‘In other training programmes, you’ve got your training day, you get the consultants coming in and teaching you, whereas here, we have mostly ST1s and us teaching ourselves. So whether we have GPs with a special interest coming and teaching us, which can be quite inspiring as well.’
(ST3 FG1)
Unlike hospital consultants, GP trainers were invested in supporting GP specialty trainees who may become future colleagues, providing high-quality, safe, comprehensive, and responsive care for patients in general practice:
‘… we want to make you better and because we’re holistic as a GP, we look at everything and we want to mend everything, and we’re taking on all that social problem, financial problems and, you know, social care. And I don’t think there’s a way you could be a good GP and not do that.’
(F5 FG1)
In general practice, doctors appreciated being released from the restrictions associated with hospital posts such as shift work, inflexible rotas, and moving from one place to another, but some felt isolated, and on occasion not adequately supported:
‘People have very varying experiences and some of us just were given a list to do … and sometimes the trainer wasn’t there at all, so we were unsupervised.’
(F5L.F)
‘My colleagues were still doing hospital jobs … and they still had this really good sort of camaraderie in work, whereas I was in a GP practice where the GPs were all a lot older than me.’
(ST3J.F)
Doctors felt that completion of their ePortfolio record of training was onerous and found limited benefit in recording lengthy reflections that were never discussed. They also reported a great deal of pressure from preparing for the professional examinations that were essential for successful completion of training (that is, Membership of the RCGP):
‘I was just like I don’t know enough … and I need to learn more but I don’t have time … I’m doing this stupid portfolio and I’ve got a life to live and poorly parents, and this, that, and the other.’
(F5C.M)
Preparation for non-clinical GP roles
Several participants spoke of the challenges of ‘stepping up’ for work after obtaining CCT. Many felt that gaining clinical confidence took priority and were reluctant to consider the unknowns of partnership roles:
‘When I’m first qualified I’m aware that it’s going to be a bit of a step up to go from this nice, protected GP registrar role to a salaried … I don’t want to be trying to learn how to run a practice at the same time as trying to learn how to be a good GP.’
(ST3F.F)
‘I would like to be salaried and just get to grips with mastering being a GP before I think about anything else.’
(ST3 FG6)
Opportunities to observe and understand practice business varied widely; only those included in GP partners’ business meetings discovered how business matters, strategies, and priorities were discussed:
‘They let all the registrars get involved with all of their meetings … knowing how they run their practice and their business.’
(ST3 FG7)
‘I thought I would be more involved in the management and I thought they would train me to be involving [sic] in managing the practice, both financially, organisationally, whereas that was a very closed shop so I didn’t ever get into any of the management meetings.’
(F5A.M)
Participants expressed concern that recognised that they were insufficiently prepared for the eventual transfer of partnership responsibilities and unable to do so without incalculable risks:
‘We are the next generation who are going to be taking over at some point, aren’t we … so we need to know how things are done.’
(F5I.F)
‘We’re learning to be GPs, we’re not learning to be business people and … it’s nearly a million pounds’ worth of money that’s coming in and out of your practice and you’ve got lots of staff to employ and there are lots of responsibilities and … the payment structure for general practice is so complicated in terms of all your different payment streams into the practice. I think it’s those bits that scare me.’
(ST3F.F)
Many new GPs therefore chose salaried GP positions or locum employment where duties and responsibilities were generally clinically oriented and familiar.
Doctors felt ill informed about external bodies such as clinical commissioning groups (CCGs) and federations but some who had attempted to find out more found meetings unhelpful or troubling:
‘I went to a federation meeting, which was good to see but I felt like a lot of it was over my head, so definitely agree that we’re not taught enough to be able to step into that role.’
(ST3 FG6)
‘Last Thursday we had our protected learning time for the CCG. It was awful. It was terrible. And most of it was about how can we save this £9 billion we’ve got to save before April, that we get every single month.’
(F5 FG1)
They were aware that only a limited number of GPs were interested in such roles and experienced a tension about spending time in meetings rather than carrying out clinical work.
Motivation to work as an NHS GP
A wide range of factors influencing new GPs’ immediate and longer-term career plans emerged in this study. These can be broadly categorised as wider organisational/structural elements, workload issues, and individual preferences.
Wider organisational/structural influences
During their medical training, participants have been aware of significant policy-driven shifts that impact on general practice. These have generated uncertainty and suspicion about how GP work may alter as their careers progress and made some, who would otherwise like to become partners, reluctant to make such a commitment:
‘It’s quite scary. It has actually made me think twice about being a partner. But because I like running the practice rather than seeing patients, I don’t mind being the one that doesn’t see the patients and does all the running it. So I’m going to do it probably. But, yeah, knowing the political climate, I don’t even know how to go about knowing the political climate.’
(F5 FG1)
‘I don’t see how a primary care structure that runs on multiple small businesses is gonna be cost-effective to continue. So I don’t see why I should put my own money into running something, when it could all change in the next 5 years.’
(ST3 FG2)
More fundamentally, doctors expressed concerns about whether the values and ethos they associate with NHS care would continue and how such changes would affect their career plans:
‘I feel a loyalty to the NHS. I believe in the NHS. I use the NHS … I want the NHS to work and I want to work for the NHS. So I don’t particularly want to go into private practice. But … I’ve been considering the different options because you need to earn money and you need to earn money in a way that works in your life.’
(F5L.F)
Many participants voiced suspicions that traditional GP practices do not fit with evolving political agendas, and linked with transfer of control over how services are delivered:
‘I get the feeling that the partnership model … the Government’s trying to like put pressure on various areas to gradually get rid of that, so that all GPs are salaried employees of the NHS, similar to hospital.’
(F5K.M)
‘There’s a looming threat of the option of partnerships being taken away and everything being run by mega corporations, or GPs then being simply salaried employees.’
(F5 FG3)
Workload issues
Although they enjoyed working with patients within GP practice teams, doctors’ concerns focused on escalating and unacceptable workloads, which had altered morale in practice teams:
‘They’re nice places to work, but the job is getting worse. Being a GP is getting worse. I think even in the time I’ve qualified it’s getting worse, and that’s only what, 3 years.’
(F5H.M)
‘I think it must be the workload that has increased … or maybe a combination of much more work and less staff, so that the balance has tipped, from happy GPs that have gone, and the sort of overworked GPs are left.’
(ST3G.F)
Participants described being put off by older partners who were ‘exhausted’, ‘unhappy’, ‘very burnt out’, and ‘didn’t really want to do it any more’:
‘So I actually thought about quitting at that point, but luckily there were two younger GPs … they said, look, [name], just get it done … even if it’s really awful, you can work 2 days a week and nothing is that awful for 2 days a week.’
(ST3J.F)
Serious misgivings were linked to the responsibilities, risks, and liabilities inherent in GP partnerships with many sharing ‘horror stories’, for example, self-funded maternity leave, long notice periods, and practice closure leading to bankruptcy. Some viewed partnership as ‘a broken model’ and not an attractive option:
‘There’s a lot of uncertainty … there’s all these talks about salaried workforce, will the partnership model sustain, I don’t know. So I don’t feel like I want to put my foot into that door until it pans out.’
(F5I.F)
‘At the moment the partners I talk to, (a) they don’t seem very happy, (b) the amount of time they have to spend from a business management point of view versus the benefits that you get from being a partner, to me it doesn’t seem worth it at the moment.’
(ST3J.F)
In addition, doctors worried about delivering high-quality and safe care when overstretched, felt that increasing skill mix could alter their working patterns away from holistic care, and that a large-scale business-led service would damage continuity and personal care, and reduce professional autonomy.
Individual preferences
Participants appeared highly driven to choose employment compatible with their professional and lifestyle preferences. Some indicated their wish to engage and push for change within existing practice structures:
‘I definitely do want to do partnership … the only way you can change … is by being a practice partner because then you get to be the decision maker rather than just a cog in the machine.’
(ST3F.F)
‘You can’t always bring in your ideas and steer things around. You probably have to wait until somebody retires and you become the senior partner, to bring in some of your ideas.’
(F5 FG3)
Decisions could be based on first-hand experiences or reports from others, both informing how they weighed up preferred employment models; level of sessional work; portfolio career paths; leaving the NHS workforce but in many cases keeping their options open:
‘I think they do say that the work–life balance is better in Australia. You do have to work less for arguably more money and I think yeah, fair enough. I can see why that’s appealing.’
(F5C.M)
‘So many people … get so much experience doing different things within medicine and outside of medicine, and I think it’s brilliant. I think more people should be encouraged to. I think it makes you a bit more experienced and resilient later on.’
(F5I.F)
In both individual and focus group interviews, it was noted that both male and female participants reported difficulty with feeling overstretched at times and for a variety of reasons some were reluctant to work ‘full time’ as GPs:
‘I … ended up being kind of pressured into doing extra clinical session, and I think, you know, with … with hindsight, none of these things should have happened, but I think as a trainee you do feel kind of vulnerable really, because you know that you’re being assessed, and that comments that people above you make and have affected you, and the progression of your training and whether you’re going to be allowed to finish.’
(F5K.M)
‘I came back part time, it was so much easier because I had time. I had that extra 2 days a week to fit my life in and study still.’
(F5C.M)
‘When I have my kids, I may go part-time just to have time to take care of them. And maybe in that time, maybe do a Masters, ’cause I’ve always enjoyed teaching.’
(ST3G.F)
During training, several participants took sick leave as a result of work-related stress and instead of overcommitting themselves to do too much work, they would rather accept lower earnings:
‘I don’t think I would do more than eight [weekly sessions] partly because I don’t think I need the money or the stress.’
(ST3F.F)
‘People talk about getting a work–life balance, but you can’t, if you’re working more. It’s a fanciful expression, and it doesn’t ring true.’
(F5I.F)
A key difference for these emerging doctors compared with previous generations of GPs is that they have employment choices that may not previously have seemed as attractive or plentiful, including salaried contracts, regular locum work, and developing portfolio roles in academia, education, or as a ‘GP with an extended role’ in a medical specialty.