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- Page navigation anchor for Video consulting studyVideo consulting studyThis excellent study recognises the growing interest in using video consultation with specific patient cohorts and in specific circumstances. It can be a change for the good, but only if done for the right reasons.As with any innovation, the people, process and technology need to adapt to address this growing demand. Patients and professionals may have to adapt their communication styles, to
take account of new visual cues. The slot-based process for appointments can create a jarring waiting experience, if a GP cannot make a pre-selected time.The technology needs to evolve, although there are some caveats about the experience described above. Notably, many practices are seeing the benefits of combining telephony and video traffic using the same ‘pipe’, avoiding the need forShow Morewifi upgrades. For others,...Competing Interests: None declared.