Interviews were carried out with 20 patients across four regions (Wales, Oxford, London, and Norfolk). Of the 40 patients invited to take part in an interview, 16 declined, one was in hospital when telephoned, and two were interested but unable to arrange a suitable time for an interview. A participant from the control arm of the trial was recruited for the interviews erroneously and their data were not included in this analysis. One-to-one interviews were conducted between October 2015 and March 2017. A practice manager briefly joined one discussion part of the way through an interview with a clinician. Patient interviews lasted between 15 and 35 minutes; primary care staff interviews lasted between 20 and 45 minutes.
Perceptions of the value of the CRP-POCT
Although clinicians felt the CRP-POCT provided useful information, several felt this only affected their decision when there was uncertainty about whether antibiotics were needed. They emphasised the importance of using clinical findings to guide antibiotic prescribing decisions, and did not view the CRP-POCT as a replacement for clinical skills:
‘It’s shown that we’re not always right when we listen in, you know. There is a possibility that this may just be a viral crackle, as opposed to bacterial, but again it’s very difficult without the reassurance of the, the CRP, to let the patient go away.’
(Nurse practitioner [NP]1)
Clinicians talked about the added value of the test, as demonstrated by this clinician who described a case where a CRP reading had been unexpectedly high:
‘I told my partner, who had seen this gentleman first this morning and I told him how high the CRP was. He was, he was as shocked as I was. Now it may be that this man has another reason for having a high CRP, you know, there may be something else going on other than infection and we’re going to follow that up. But, but I would say that it would be, you know, the point-of-care testing would be an excellent thing to have in the surgery, because it can, you know, it can give you some information which, which you would not have on a clinical examination.’
(GP1)
Primary care staff felt that the CRP-POCT reassured patients, and that the test demonstrated to patients that a thorough examination had taken place:
‘They [patients] feel reassured that no antibiotics have been given and the doctor’s actually checked that this was not necessary before he said “no” to the antibiotics, rather than just saying “no you don’t need it ”.’
(GP2)
Clinicians were aware of the need to reduce antibiotic prescribing, and felt that the perceived risk of under-treatment was a driver for prescribing unnecessary antibiotics for AECOPD:
‘There’s so much pressure not to refer patients to hospital, so if you, the view is, if you treat them early, you know, when their symptoms are relatively mild, maybe we’ll be able to stop someone going to hospital unnecessarily.’
(GP3)
The perception that early prescribing can reduce hospitalisation is at odds with evidence from a Cochrane review,2 which did not find evidence that antibiotic prescribing for AECOPD in outpatient settings has an effect on hospital admissions or mortality. A GP also raised the issue of fear of litigation, where the CRP-POCT was seen as providing objective evidence to help justify prescribing decisions:
‘I can only speak for myself, but every patient I see, when I’m writing down, I’m thinking that somebody’s going to be suing me as a result of it, which is very sad but it’s just the way the world’s going, and I think every GP is probably very similar, and I know that if I write down “CRP less than five” then anyone taking me to court over that is going to have one hell of a hard time of it to prove that that patient was ill at that point.’
(GP5)
Patients felt the CRP-POCT could ‘help’ doctors with their decisions, and did not report any anxiety about having the test. Patients felt that the CRP-POCT was useful in rapidly deducing the severity of illness and/or need for antibiotics:
‘I think it’s a great idea to measure really sort of how ill you are and whether you really need more treatment or not.’
(patient [P]1, female [F], CRP <20 mg/L, no antibiotics prescribed)
Perceived mechanisms of impact of the CRP-POCT
Three subthemes were identified relating to perceptions about how the use of the CRP-POCT might achieve the desired aim of safely reducing antibiotic use: the CRP-POCT provided an objective sign of illness severity; the CRP-POCT enhanced physician–patient communication; and use of the CRP-POCT reinforced prescribers’ decision.
The CRP-POCT provided an objective sign of illness severity
Prescribers reported that the CRP-POCT reading provided objective evidence to support clinical decision making and reduce decisional uncertainty:
‘I think the clinical decision was, was probably there anyway without needing the CRP test, but obviously there are some instances where, you know, if you’re not too sure, then obviously that CRP test could’ve maybe made that difference as to whether you gave the antibiotics or not.’
(Non-prescriber 1)
Being able to share the reading with patients helped to provide objective evidence to provide support for treatment decisions when communicating with patients:
‘Because I think if it’s just you face-to-face and you have no objective evidence, it’s just your opinion and they sometimes question that.’
(GP4)
Clinicians felt that the CRP-POCT enhanced their confidence and reassured both prescribers and patients about their decision with regard to antibiotic treatment:
‘I found writing down “CRP normal”, I found that that was a very powerful way of reassuring me and the patient actually, it seemed to place a great deal of, you know, faith on, on blood testing.’
(GP5)
Many patients viewed the CRP-POCT as a useful way of objectively measuring the severity of their illness:
‘I thought it [CRP-POCT] was excellent because it was just proving what I already knew if you know what I mean.’
(P2, F, CRP 20–40 mg/L, prescribed antibiotics)
However, one patient viewed the CRP-POCT negatively as they felt that the test result was not consistent with their subjective experience:
‘I wasn’t happy to be honest, because, simply because they said the test that was OK and [I had] an ever [so] slight inflammation which they took because of this blood test she found and she gave me five days of the steroids, but after the five days I was back to square one.’
(P3, male [M], CRP <20 mg/L, no antibiotics prescribed)
The CRP-POCT enhanced physician–patient communication
Clinicians felt that patients had greater involvement in the consultation through discussion of the test outcome, and that it provided them with an opportunity to talk to patients about antibiotic stewardship:
‘It allows you to talk a little bit about antibiotics, you can then, you can, we can then add and refer people to an information sheet about the duration of common symptoms for example.’
(GP3)
From the patient perspective, there was a reasonable level of understanding of the purpose of the CRP-POCT in terms of guiding doctors’ antibiotic prescribing decisions:
‘Yes, it was to see if I had an infection on my chest and the count of it was I think five, so they decided I didn’t have an infection but that the steroids would help me, which they did.’
(P4, F, CRP <20 mg/L, no antibiotics prescribed)
Nonetheless, some patients were uncertain about what the CRP-POCT was testing, and there were some misconceptions about the type of infection that would require antibiotic treatment:
‘They need to confirm, which is what I thought this test and that was doing, that it is, it is a proper viral infection.’
(P5, M, CRP 20–40 mg/L, prescribed antibiotics)
CRP-POCT reinforced prescribers’ decisions
The CRP-POCT reading was generally used by clinicians to articulate and justify their prescribing decisions:
‘It gives something to justify to the patient that it’s not just your clinical judgement on the signs and things. That you have actually done a test and that has, you know, given even more back-up that the fact that you confidently don’t need antibiotics.’
(GP6)
Patients felt that their prescribers were, and should be, the decision makers with regard to antibiotic treatment:
‘Well I don’t think it comes under what the patients want, it’s the patient is ill enough to need antibiotics, you know then they should be given. Other than that I don’t think they should be given, if the patient isn’t ill enough for them.’
(P6, F, CRP <20 mg/L, no antibiotics prescribed)
Patients who perceived being involved in decision making about their antibiotic prescription described this in terms of their agreeing with the doctor’s decision and having confidence in their expertise or because they felt that the doctors had explained their decision to them, rather than being actively involved in the decision-making process as such:
‘I would say my doctors give me sound advice about what to do, because at the end of the day I know they are very busy people and their range of knowledge is quite astounding, and at the end of the day I’m relying on him to give me the correct information to make an educated decision.’
(P7, M, CRP <20 mg/L, prescribed antibiotics)
Implementation of the CRP-POCT in routine practice
Views about implementation in routine practice
Patients and primary care staff had a positive view about whether the CRP-POCT should be introduced into routine NHS care for patients with AECOPD:
‘I think it’s an important test and if we, it’s something I’d certainly want to explore in the future after the trial is finished, getting a CRP machine for the practice.’
(GP7)
Primary care staff discussed the advantages of using the test in routine care mainly in terms of antibiotic stewardship and achieving more consistent prescribing decisions:
‘So I think it may help to standardise the treatments that we offer, I definitely think it’s a good idea, I think it’s something that we should be doing more of, because I think we probably would end up prescribing less antibiotics because of it.’
(NP2)
Patients discussed the benefits of the test mainly in terms of reducing antibiotic use and saving money. From the patient’s perspective, their priority when they had an AECOPD was to resolve their symptoms. There were mixed feelings about when antibiotics should be prescribed. Mostly, patients recognised how valuable antibiotics were when they were needed, but did not want to take them if they were not required:
‘It’s not good taking antibiotics just for a minor complaint, you know, you should have it being really bad with your chest before taking antibiotics.’
(P6, F, CRP <20 mg/L, no antibiotics prescribed)
Within this context, they were receptive to the use of the CRP-POCT in routine care:
‘I think they’re [GPs] doing their best, and I do think that the pinprick test is absolutely amazing and I should […] I would like it to be done as a regular thing if you get a flare up.’
(P4, F, CRP <20 mg/L, not prescribed antibiotics)
Clinicians and other primary care staff had mixed views on how the test should be implemented. Some clinicians felt that using the CRP-POCT for all patients presenting with AECOPD to increase their data provided a learning tool to improve their ability to detect patients who need antibiotic treatment. Others felt they would only use the CRP-POCT when there was decisional uncertainty about the need for antibiotics.
Technical aspects of the CRP-POCT
Patients did not report any difficulties with the use of the CRP-POCT by clinicians. Primary care staff reported being able to use the CRP-POCT with all patients randomised to the intervention arm, and in general the CRP-POCT was easy to use. The need to refrigerate cartridges and allow time for them to return to room temperature before use, and the need to regularly carry out control testing, were seen as burdensome and were potential barriers to implementation. Clinicians felt that some modifications to the technology would facilitate implementation:
‘I think that, you know, in theory that [using the CRP-POCT in routine care] could be very good, but the only thing I would say is that because it’s so cumbersome within the consultation clinicians won’t use it, I’m just being honest with you, it takes, you know, 10 minutes to go and sort the machine and calibrate it, you know, how easy is that going to be?’
(GP8)
‘I think it would be nicer if it was, you know in and ideal world, if it was a hand held machine, so you could take it with you on a, on a home visit for instance, would be a useful.’
(GP7)
Time and resources
Patients felt that use of the test was quick. The primary care staff felt that using the CRP-POCT made consultations slightly longer, but felt that this was a good investment of their time:
‘I think where there was a great degree of uncertainty about what the right thing was to do, yeah there are definitely times when you’d be willing to invest that extra bit of time to do it.’
(GP9)
Primary care staff felt that the cost of the CRP-POCT machine and cartridges was prohibitive under their current funding arrangements, and it would not be widely adopted unless additional funding was provided to cover these costs.
Contextual factors that could influence the way the CRP-POCT is implemented
Patient attitudes with regard to antibiotic use for AECOPD were varied, but many did not want to take antibiotics for AECOPD unless they were required. Patient anxiety, a strong patient preference for antibiotics, and individual circumstances (for example, recent death of a spouse) were cited by primary care staff as reasons for still prescribing antibiotics despite a low CRP-POCT result, indicating that non-medical factors continued to influence antibiotic prescribing.