Supporting patients to use online services in general practice: focused ethnographic case study

Jennifer Newbould; Carol Bryce; Stephanie Stockwell; Bethan Treadgold; John Campbell; Christine Marriott; Emma Pitchforth; Laura Sheard; Rachel Winder; Helen Atherton

doi:10.3399/BJGP.2024.0137

Article Information

vol. 75 no. 755 e382-e389

DOI

https://doi.org/10.3399/BJGP.2024.0137

PubMed

39572215

Published By

Royal College of General Practitioners

Print ISSN

0960-1643

Online ISSN

1478-5242

History

Received March 1, 2024
Revision received May 31, 2024
Accepted November 4, 2024
Published online May 29, 2025.

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Previous version (March 11, 2025 - 05:16).
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Author Information

Jennifer Newbould, BSc, PhD, senior research leader

RAND Europe, Cambridge

Carol Bryce, PhD, assistant professor

Unit of Academic Primary Care, Warwick Medical School, University of Warwick, Coventry.

Stephanie Stockwell, MSc, PhD, senior analyst

RAND Europe, Cambridge

Bethan Treadgold, MSc, PhD, research fellow

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

John Campbell, MBE, BSc (Pathology), MD, FRCGP, professor of general practice and primary care

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

Christine Marriott, patient representative primary care, patient and public contributor

NIHR Applied Research Collaboration South West Peninsula Patient Engagement Group, UK.

Emma Pitchforth, BSc, PhD, associate professor in primary care

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

Laura Sheard, BSc, MA, PhD, associate professor of health sciences

Health Sciences, University of York, York.

Rachel Winder, BSc, research fellow in primary care

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

Helen Atherton, BSc, MSc, MPH, PhD, professor of primary care research

Primary Care Research Centre, University of Southampton, Southampton.

CORRESPONDENCE: Helen Atherton:
, Primary Care Research Centre, University of Southampton, Aldermoor Health Centre, Southampton SO16 5ST UK. Email: h.atherton{at}soton.ac.uk

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Funding

National Institute for Health and Care Research (NIHR) Health Services and Delivery Research Programme
128268

This study is funded by the National Institute for Health and Care Research (NIHR) Health Services and Delivery Research Programme 128268. The views expressed are those of the authors and not necessarily those of the NIHR or the Department of Health and Social Care.

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