Supporting patients to use online services in general practice: focused ethnographic case study

Jennifer Newbould; Carol Bryce; Stephanie Stockwell; Bethan Treadgold; John Campbell; Christine Marriott; Emma Pitchforth; Laura Sheard; Rachel Winder; Helen Atherton

doi:10.3399/BJGP.2024.0137

Research

Supporting patients to use online services in general practice: focused ethnographic case study

Jennifer Newbould, Carol Bryce, Stephanie Stockwell, Bethan Treadgold, John Campbell, Christine Marriott, Emma Pitchforth, Laura Sheard, Rachel Winder and Helen Atherton

British Journal of General Practice 2025; 75 (755): e382-e389. DOI: https://doi.org/10.3399/BJGP.2024.0137

Jennifer Newbould

RAND Europe, Cambridge

BSc, PhD

Roles: senior research leader

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Carol Bryce

Unit of Academic Primary Care, Warwick Medical School, University of Warwick, Coventry.

PhD

Roles: assistant professor

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ORCID record for Carol Bryce

Stephanie Stockwell

RAND Europe, Cambridge

MSc, PhD

Roles: senior analyst

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ORCID record for Stephanie Stockwell

Bethan Treadgold

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

MSc, PhD

Roles: research fellow

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ORCID record for Bethan Treadgold

John Campbell

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

MBE, BSc (Pathology), MD, FRCGP

Roles: professor of general practice and primary care

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Christine Marriott

NIHR Applied Research Collaboration South West Peninsula Patient Engagement Group, UK.

Roles: patient representative primary care, patient and public contributor

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ORCID record for Christine Marriott

Emma Pitchforth

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

BSc, PhD

Roles: associate professor in primary care

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Laura Sheard

Health Sciences, University of York, York.

BSc, MA, PhD

Roles: associate professor of health sciences

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Rachel Winder

Exeter Collaboration for Academic Primary Care , University of Exeter Medical School, Faculty of Health and Life Sciences, Exeter.

BSc

Roles: research fellow in primary care

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Helen Atherton

Primary Care Research Centre, University of Southampton, Southampton.

BSc, MSc, MPH, PhD

Roles: professor of primary care research

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ORCID record for Helen Atherton

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British Journal of General Practice

Vol. 75, Issue 755

June 2025

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Supporting patients to use online services in general practice: focused ethnographic case study

Jennifer Newbould, Carol Bryce, Stephanie Stockwell, Bethan Treadgold, John Campbell, Christine Marriott, Emma Pitchforth, Laura Sheard, Rachel Winder, Helen Atherton

British Journal of General Practice 2025; 75 (755): e382-e389. DOI: 10.3399/BJGP.2024.0137

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Supporting patients to use online services in general practice: focused ethnographic case study

Jennifer Newbould, Carol Bryce, Stephanie Stockwell, Bethan Treadgold, John Campbell, Christine Marriott, Emma Pitchforth, Laura Sheard, Rachel Winder, Helen Atherton

British Journal of General Practice 2025; 75 (755): e382-e389. DOI: 10.3399/BJGP.2024.0137

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