Supporting patients to use online services in general practice: focused ethnographic case study

Jennifer Newbould; Carol Bryce; Stephanie Stockwell; Bethan Treadgold; John Campbell; Christine Marriott; Emma Pitchforth; Laura Sheard; Rachel Winder; Helen Atherton

doi:10.3399/BJGP.2024.0137

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Table 1

Characteristics of participating practices

Practice ID	Size^a	Location	Patients from ethnic minority, %	Patients ≥65 years, %	Index of Multiple Deprivation score¹⁷,²¹ from 1–10
A	Large	Semi-rural	4.2	23.4	10
B	Small	Urban	85.7	7.3	1
C	Medium	Urban	40.0	9.4	3
D	Large	Urban	1.5	23.9	9
E	Large	Rural	1.8	8.3	5
F	Large	Rural	1.2	33.4	6
G	Large	Urban	6.4	19.6	8
H	Small	Urban	1.0	14.7	2

↵a Small <6000 registered patients; medium 6001–12 000; large ≥12 000.

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Table 2

Characteristics of practice staff interviewed

Characteristic	Participant, n (N = 36)
Gender
Female	23
Male	13

Age group, years
18–24	3
25–34	10
35–44	7
45–54	7
55–64	4
≥65 years	1
Unknown	4

Role in practice
Practice manager	8
Receptionist/admin	9
Data/IT/business manager	4
GP	8
Nurse/healthcare assistant	3
Paramedic	1
Clinical pharmacist	2
Social prescriber	1

IT = information technology.

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Table 3

Characteristics of patients interviewed

Characteristic	Participant, n (N = 36)^a
Gender
Female	18
Male	15

Age group
18–24	2
25–34	3
35–44	4
45–54	5
55–64	6
65–74	6
75–84	4
≥85 years	2
Undisclosed	1

Ethnicity
White British	26
Asian	6
Black Caribbean	1

Health (self-defined)^b
Long term condition(s)	13
Disability	1

Carer
Yes	7
No	26

↵a Three participants did not provide this information.
↵b Self-defined health reported here to indicate variation in the patient sample, reflective of typical general practice patient composition.

Supplementary Data

Supplementary material is not copyedited or typeset, and is published as supplied by the author(s). The author(s) retain(s) responsibility for its accuracy.