Consultation activity | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Communicate uncertainty | | ● | ● | ● | ● | | | ● | | | ● | | | | | ● | | | ● | | ● | | ● | | ● | | | | ● | | | ● | | | | ● | | ● |
Discuss red flag symptoms or signs to look out for | | ● | ● | ● | | | | ● | | ● | | | ● | ● | ● | ● | | ● | ● | ● | | | ● | | | ● | | | ● | ● | | ● | | | ● | ● | ● | ● |
Suggest time course for symptom resolution | | ● | ● | ● | ● | | | ● | ● | ● | | | | ● | ● | | ● | ● | ● | ● | ● | | ● | | | ● | | | ● | ● | | ● | | | ● | | | |
Discuss how and when to represent/seek further help | | ● | ● | ● | ● | ● | | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | | | | ● | ● | | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● | ● |
Cover who should make a follow-up appointment | | | ● | | | | | | ● | | | ● | | | | | | | ● | | | | | | | | | ● | ● | | | | | | ● | ● | | |
Outline actions if symptoms persistent/recur | | | ● | ● | | | | ● | ● | | | | ● | | | ● | | ● | ● | ● | | | | ● | | | ● | | ● | ● | ● | | | | | ● | | ● |
Legitimise repeat visits | | | | | | ● | | | | | | | ● | ● | | | | | | | | | | ● | | | | | ● | | | | | | | ● | ● | |
Signpost to additional services | | | | ● | | | | | | | | | | ● | ● | | | | ● | ● | | | | | | | | ● | | | | | | | ● | | | ● |
Arrange planned follow-up | | | ● | ● | | ● | ● | ● | ● | | ● | ● | | | ● | | ● | ● | ● | ● | ● | ● | ● | | | ● | ● | ● | ● | | | | | ● | | | ● | |
Provide verbal or written information | | ● | | ● | ● | | ● | | | ● | | | ● | | | | | | ● | ● | | | | | | ● | | | ● | | | ● | | | | | ● | |
Check patient’s understanding | | | ● | ● | | | | ● | | | | | | | | | | | ● | ● | | | | | | | | | | | | | | | ● | | | |
Document safety netting advice in the notes | | ● | ● | ● | | | ● | ● | | | | | | | | | | | ● | ● | | ● | | | | | | | ● | | | | ● | | | | | |
Diagnostics | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Explain reasons for tests | ● | | ● | | | | ● | ● | | | | | | | | | | | | | | ● | | ● | | ● | ● | | ● | | | | | | | | | |
Follow-up investigations or referrals | | | ● | | | | ● | ● | | | | ● | ● | | | | | | | | | | | ● | | ● | ● | | ● | | | | | | | | | |
Practice administration | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Follow-up missed appointments | ● | | ● | | | | ● | ● | | | | ● | | | | | | | | | | | | | | ● | | | | | | | | | | | | |
Ensure current contact details for patients | | | ● | | | | | ● | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Liaise with other care providers, for example, OOH | | | | | | | ● | | | | | | | | ● | | | | | | | | | | | | | ● | | | | | | | | | | |