Accessibility | Location | Proximity to the patient in time and distance |
Availability | Supply and demand | Sufficient services and resources to meet volume and needs of the patient |
Accommodation | Organisation | Well organised to accept patients, and patients are able to use the services. This includes hours of operation, appointment systems, and facility structures (for example, wheelchair access) |
Affordability | Financial cost | Direct and indirect costs for patients |
Acceptability | Consumer perception | The attitude of patient towards the care provider and the characteristics of the service, including social and cultural concerns |
Awarenessb | Communication and information | Effective communication and information strategies with patients, including consideration of context and health literacy |