There are policy drives in many countries to introduce video consultation (VC) to improve access to care; however, it remains unknown for which conditions and which patients the technology is most useful. The present study explores the views of doctors, nurses, and patients who have experienced a VC. VC is seen as particularly useful for people who work, have mobility or mental health problems, and has distinct advantages over telephone consulting in terms of improved communication and rapport. However, seamless integration with current practice IT systems will be important for it to be accepted as part of routine care. |