Comparison between cancer-specific CDSSs for screening and symptomatic presentation
In total, the current study identified 136 statements of barriers to implementation in studies on CDSSs for cancer screening (n = 15, predominantly from the US) and 192 statements in studies on CDSSs for symptomatic presentation (n = 14, predominantly from the UK and Australia; see Supplementary Table S3 and Supplementary Figure S1 for a forest plot of confidence intervals). Barriers are described with examples in Supplementary Table S4 (CDSSs for screening) and Supplementary Table S5 (CDSSs for symptomatic presentation).
The largest differences in reported barriers to implementation referred to knowledge and skills (n = 7/14, 50%, of symptomatic studies versus n = 2/15, 13%, of screening studies citing barriers in these domains). The domains not only referred to technical knowledge and skills needed to use new systems, but also medical knowledge to manage and follow-up on cancer risk, as well as a potential risk of deskilling if CDSSs are over-used:
‘I gather from Future Health Today I should be actively looking for occult cancers in this group. But I need — I need a bit more education about it.’ (GP)20
‘I think the downside of … making everything a tick-box exercise, does take away your clinical judgment, you can de-skill.’ (Practitioner)52
Studies on CDSSs for symptomatic presentation also reported barriers regarding negative emotions more frequently (n = 8/14, 57%, of symptomatic studies versus n = 4/15, 27%, of screening studies), driven by CDSSs potentially causing anxiety if cancer is suddenly suspected (n = 4/14, 29%, of symptomatic studies versus n = 0/15, 0%, of screening studies), and providers’ scepticism (n = 4/14, 29%, of symptomatic studies versus n = 0/15, 0%, of screening studies):
‘“Wow! Listen, you got a 38% chance of cancer.” General public are very — I would find that confronting and the general public have a shocking record at understanding risk.’ (GP)48
‘... you know initially I was very sceptical about this tool.’ (GP)18
Similarly, studies on symptomatic presentation were more likely to report barriers connected to beliefs that CDSSs would interfere with decision-making processes (n = 6/14, 43%, of symptomatic studies versus n = 2/15, 13%, of screening studies) and concerns around medicolegal consequences and liability (n = 4/14, 29%, of symptomatic studies versus n = 0/15, 0%, of screening studies):
‘I personally don’t think tools help me too much, interfere with my process of thought, would have done better without it, it was unnatural.’ (GP)53
‘Quite a few partners were worried about any medico-legal implications with that … if patients knew that you had a list of them with the risk and you hadn’t acted on it, what would be the implications?’ (GP)49
‘It would take quite a lot of evidence that this is accurate. The question is what happens if I free someone from a melanoma based on the tool, am I responsible for it or the person who developed this app?’ (PCP)51
Barriers concerned with professional roles in primary care and interference with workflow were also more often cited in studies of CDSSs for symptomatic presentation. For example, there was a lack of integration of CDSSs into workflow and care processes (n = 9/14, 64%, of symptomatic studies versus n = 4/15, 27%, of screening studies), beliefs that providers would be more capable to complete tasks without the CDSS (n = 5/14, 36%, of symptomatic studies versus n = 1/15, 7%, of screening studies), and a low flexibility of CDSSs to allow for an individual approach (n = 3/14, 21%, of symptomatic studies versus n = 0/15, 0%, of screening studies):
‘Because here we’ve had to keep a dual system approach, the admin team just are too stretched […] it means that I kind of hold the ball for not only my own two week wait referrals but you know for all the other two week wait referrals that are made in the practice via [E-SN software].’ (GP)19
‘I might do the recalls, I might call people in but in the end, GPs need to be accountable for their work and not me.’ (Practice nurse)20
Finally, a lack of stakeholder involvement and effective communication in the design or implementation was more common with three (21%) of 14 symptomatic studies versus none (0%) of the 15 screening studies.
On the other hand, studies on CDSSs for screening were more likely to report barriers concerning the negative effects of CDSSs on the patient–provider relationship (n = 2/14, 14%, of symptomatic studies versus n = 6/15, 40%, of screening studies) and general low willingness to use technological advances in primary care (n = 0/14, 0%, of symptomatic studies versus n = 3/15, 20%, of screening studies):
‘[I’m] in favor of tool usage, but concerned about perceived benefits of screening and how to communicate screening.’ (Primary care clinician)46
Studies on CDSSs for screening also more frequently reported a lack of coherent way to track, monitor, and follow-up on patients (n = 1/14, 7%, of symptomatic studies versus n = 4/15, 27%, of screening studies):
‘... sometimes you just have to use your best guess [about which patient the document pertains to].’ (Primary care clinician)41
The sensitivity analysis restricted to qualitative studies revealed a similar pattern of results (see Supplementary Table S6). The qualitative studies highlighted further differences between CDSSs for symptomatic presentation and CDSSs for screening with regard to confusion about benefits and purpose, time constraints, and beliefs regarding patients’ capability to use CDSSs.