RT Journal Article
SR Electronic
T1 A broader training for medical receptionists
JF The Journal of the Royal College of General Practitioners
JO J R Coll Gen Pract
FD British Journal of General Practice
SP 490
OP 494
VO 30
IS 217
A1 Patrick McC. D. Anderson
A1 Sallyann Anderson
A1 Derrick A. Lander
YR 1980
UL http://bjgp.org/content/30/217/490.abstract
AB A course for 40 medical receptionists working in general practice was arranged at a local postgraduate centre. The curriculum was divided into two sections. The first dealt with the traditional, factual side of medical reception work and the second was concerned with the human behaviour aspect of a receptionist's work. It seems that there was some benefit to the receptionists from their experience of both aspects of this course.