TY - JOUR T1 - Can patients predict which consultations can be dealt with by telephone? JF - British Journal of General Practice JO - Br J Gen Pract SP - 1771 LP - 1772 VL - 48 IS - 436 AU - M Stevenson AU - J Marsh AU - E Roderick Y1 - 1998/11/01 UR - http://bjgp.org/content/48/436/1771.abstract N2 - The use of telephone consultations to reduce the workload of general practitioners is well established both in this country and abroad. The principal aim of this study was to discover the proportion of consultations currently carried out in the surgery that would be suitable, for both doctor and patient, to be managed over the telephone. The second aim was to establish what proportion of such consultations could be predicted. ER -