RT Journal Article SR Electronic T1 Can patients predict which consultations can be dealt with by telephone? JF British Journal of General Practice JO Br J Gen Pract FD British Journal of General Practice SP 1771 OP 1772 VO 48 IS 436 A1 M Stevenson A1 J Marsh A1 E Roderick YR 1998 UL http://bjgp.org/content/48/436/1771.abstract AB The use of telephone consultations to reduce the workload of general practitioners is well established both in this country and abroad. The principal aim of this study was to discover the proportion of consultations currently carried out in the surgery that would be suitable, for both doctor and patient, to be managed over the telephone. The second aim was to establish what proportion of such consultations could be predicted.