PT  - JOURNAL ARTICLE
AU  - Else M Zantinge
AU  - Peter FM Verhaak
AU  - Jan J Kerssens
AU  - Jozien M Bensing
TI  - The workload of GPs: consultations of patients with psychological and somatic problems compared
DP  - 2005 Aug 01
TA  - British Journal of General Practice
PG  - 609--614
VI  - 55
IP  - 517
4099  - http://bjgp.org/content/55/517/609.short
4100  - http://bjgp.org/content/55/517/609.full
SO  - Br J Gen Pract2005 Aug 01; 55
AB  - Background GPs report that patients' psychosocial problems play a part in 20% of all consultations. GPs state that these consultations are more time-consuming and the perceived burden on the GP is higher.Aim To investigate whether GPs' workload in consultations is related to psychological or social problems of patients.Design of study A cross-sectional national survey in general practice, conducted in the Netherlands from 2000–2002.Setting One hundred and four general practices in the Netherlands.Method Videotaped consultations (n = 1392) of a representative sample of 142 GPs were used. Consultations were categorised in three groups: consultations with a diagnosis in the International Classification of Primary Care chapter P ‘psychological’ or Z ‘social’ (n = 138), a somatic diagnosis but with a psychological background according to the GP (n = 309), or a somatic diagnosis and background (n = 945). Workload measures were consultation length, number of diagnoses and GPs' assessment of sufficiency of patient time.Results Consultations in which patients' mental health problems play a part (as a diagnosis or in the background) take more time and involve more diagnoses, and the GP is more heavily burdened with feelings of insufficiency of patient time. In consultations with a somatic diagnosis but psychological background, GPs more often experienced a lack of time compared to consultations with a psychological or social diagnosis.Conclusion Consultations in which the GP notices psychosocial problems make heavier demands on the GP's workload than other consultations. Patients' somatic problems that have a psychological background induce the highest perceived burden on the GP.