RT Journal Article
SR Electronic
T1 The workload of GPs: consultations of patients with psychological and somatic problems compared
JF British Journal of General Practice
JO Br J Gen Pract
FD British Journal of General Practice
SP 609
OP 614
VO 55
IS 517
A1 Else M Zantinge
A1 Peter FM Verhaak
A1 Jan J Kerssens
A1 Jozien M Bensing
YR 2005
UL http://bjgp.org/content/55/517/609.abstract
AB Background GPs report that patients' psychosocial problems play a part in 20% of all consultations. GPs state that these consultations are more time-consuming and the perceived burden on the GP is higher.Aim To investigate whether GPs' workload in consultations is related to psychological or social problems of patients.Design of study A cross-sectional national survey in general practice, conducted in the Netherlands from 2000–2002.Setting One hundred and four general practices in the Netherlands.Method Videotaped consultations (n = 1392) of a representative sample of 142 GPs were used. Consultations were categorised in three groups: consultations with a diagnosis in the International Classification of Primary Care chapter P ‘psychological’ or Z ‘social’ (n = 138), a somatic diagnosis but with a psychological background according to the GP (n = 309), or a somatic diagnosis and background (n = 945). Workload measures were consultation length, number of diagnoses and GPs' assessment of sufficiency of patient time.Results Consultations in which patients' mental health problems play a part (as a diagnosis or in the background) take more time and involve more diagnoses, and the GP is more heavily burdened with feelings of insufficiency of patient time. In consultations with a somatic diagnosis but psychological background, GPs more often experienced a lack of time compared to consultations with a psychological or social diagnosis.Conclusion Consultations in which the GP notices psychosocial problems make heavier demands on the GP's workload than other consultations. Patients' somatic problems that have a psychological background induce the highest perceived burden on the GP.