PT  - JOURNAL ARTICLE
AU  - Chris Salisbury
AU  - Stephen Goodall
AU  - Alan A Montgomery
AU  - D Mark Pickin
AU  - Sarah Edwards
AU  - Fiona Sampson
AU  - Lucy Simons
AU  - Val Lattimer
TI  - Does Advanced Access improve access to primary health care? Questionnaire survey of patients
DP  - 2007 Aug 01
TA  - British Journal of General Practice
PG  - 615--621
VI  - 57
IP  - 541
4099  - http://bjgp.org/content/57/541/615.short
4100  - http://bjgp.org/content/57/541/615.full
SO  - Br J Gen Pract2007 Aug 01; 57
AB  - Background General practices in England have been encouraged to introduce Advanced Access, but there is no robust evidence that this is associated with improved access in ways that matter to patients.Aim To compare priorities and experiences of patients consulting in practices which do or do not operate Advanced Access.Design of study Patient questionnaire survey.Setting Forty-seven practices in 12 primary care trust areas of England.Method Questionnaire administered when patients consulted.Results Of 12 825 eligible patients, 10 821 (84%) responded. Most (70%) were consulting about a problem they had had for at least ‘a few weeks’. Patients obtained their current appointment sooner in Advanced Access practices, but were less likely to have been able to book in advance. They could usually see a doctor more quickly than those in control practices, but were no more satisfied overall with the appointment system. The top priority for patients was to be seen on a day of choice rather than to be seen quickly, but different patient groups had different priorities. Patients in Advanced Access practices were no more or less likely to obtain an appointment that matched their priorities than those in control practices. Patients in both types of practice experienced problems making contact by telephone.Conclusion Patients are seen more quickly in Advanced Access practices, but speed of access is less important to patients than choice of appointment; this may be because most consultations are about long-standing problems. Appointment systems need to be flexible to accommodate the different needs of different patient groups.