TY - JOUR T1 - Problems with a ‘target’ approach to access in primary care: a qualitative study JF - British Journal of General Practice JO - Br J Gen Pract SP - 364 LP - 366 VL - 54 IS - 502 AU - Kate Windridge AU - Carolyn Tarrant AU - George K Freeman AU - Richard Baker AU - Mary Boulton AU - Janet Low Y1 - 2004/05/01 UR - http://bjgp.org/content/54/502/364.abstract N2 - We report an analysis of the qualitative phase of a study of patients' and carers' views of primary care services, focusing on their experiences of access to face-to-face general practitioner (GP) consultations during the period when new access policies were being implemented. Practices interpreted the new policy in various ways; restricted interpretations, including restriction of access to telephone booking, could cause distress to patients. Patients and carers welcomed flexible interpretations of the policy that offered choice, such as a choice of GP, or of booking in advance. ER -