RT Journal Article SR Electronic T1 Problems with a ‘target’ approach to access in primary care: a qualitative study JF British Journal of General Practice JO Br J Gen Pract FD British Journal of General Practice SP 364 OP 366 VO 54 IS 502 A1 Kate Windridge A1 Carolyn Tarrant A1 George K Freeman A1 Richard Baker A1 Mary Boulton A1 Janet Low YR 2004 UL http://bjgp.org/content/54/502/364.abstract AB We report an analysis of the qualitative phase of a study of patients' and carers' views of primary care services, focusing on their experiences of access to face-to-face general practitioner (GP) consultations during the period when new access policies were being implemented. Practices interpreted the new policy in various ways; restricted interpretations, including restriction of access to telephone booking, could cause distress to patients. Patients and carers welcomed flexible interpretations of the policy that offered choice, such as a choice of GP, or of booking in advance.